Deluxe Diner Terms & conditions

RESTAURANT BOOKING, CANCELLATION, VOUCHER & PROMOTIONS POLICY

COMMUNITY VOUCHER PROGRAM

Please do not abuse these vouchers! We give them out at no cost to help and support our local community groups and events, so don’t come to Deluxe Diner with them full of entitlement thinking that you paid for them! please read the voucher and ask prior to dining with us. Do not go posting 1 reviews on social media as many of you have. (We have been so close to closing this program because of people like this, but we rise above and keep going…) We have given Back over 10,000 vouchers  to community projects so please do not jeopardize its future. We will name and Shame!

STAR OF THE DAY VOUCHERS

  1. STAR OF THE DAY VOUCHERS are valid for 1 kids combo’ set menu . They can be redeemed for the ‘Kids ‘ set menu only. These vouchers are promoted on the following  page (http://www.deluxediner.co.nz/ ).
  2. Vouchers received as part of the Deluxe Diner star of the day promotion are valid and redeemable all year.
  3. Only one star of the day voucher to be used per table booking if you have more then 1 and the booking is large enough you may be able to negotiate with the floor manager prior to dining with us. Please ask when booking.
  4. Star of the day vouchers are for children 12 and under you may be asked for proof of Age
  5. Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
  6. Vouchers are dine in only and cannot be used for takeaways
  7. Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  8. Full regular voucher Terms & Conditions also apply, as below.
  9. A star of the day voucher can only be redeemed with an adult spending $25 or more in house

COMPLEMENTARY VOUCHERS

  1. Vouchers received as part of the Deluxe Diner community support program are valid and redeemable all year.
  2. Only one complementary voucher to be used per table booking if you have more then 1 and the booking is large enough you may be able to negotiate with the floor manager prior to dining with us. Please ask when booking.
  3. Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
  4. Vouchers are dine in only and cannot be used for takeaways
  5. Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  6. Full regular voucher Terms & Conditions also apply, as below.

GENERAL VOUCHERS

  1. All vouchers are to be redeemed in New Plymouth Deluxe Diner only.
  2. All postage of vouchers are to NZ addresses only.
  3. All vouchers are valid for 10 months from the date of sale. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 10 month validity period.
  4. All vouchers are best booked in advance please make your server aware of your voucher.
  5. Vouchers cannot be used on holidays such as Christmas Day or New Year’s Day. Please ask when booking.
  6. Vouchers are not to be used on pre organized group bookings with set menus . Please ask when booking.
  7. Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
  8. Vouchers can be used as full or part payment on goods and services at Deluxe Diner Restaurant in New Plymouth. Purchases made with vouchers are not refundable in cash.
  9. Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
  10. ALL vouchers must be presented by the bearer on arrival at Deluxe Diner restaurant and must be mentioned when booking.
  11. Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  12. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
  13. The company reserves the right to amend these terms and conditions without prior notice.
  14. For technical queries regarding the website, shopping cart or receiving the vouchers please  use our contact page. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification.
  15. For voucher queries relating to the menus, restaurants or bookings please call 06-7575300 or find the restaurant direct here.

For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from Deluxe Diner LTD website (www.deluxediner.co.nz) and include monetary vouchers, complimentary vouchers and star of the day vouchers.

REFUND POLICY

Should you be unhappy with your vouchers, please return them to us within seven days of receipt and we will provide a full refund.
To request a refund, please call +64(06)7575300 to report the problem and then post the vouchers to Deluxe Diner Vouchers, 36 Leach Street, New Plymouth 4310, Taranaki, New Zealand.
The refund would be made to the card used or bank account nominated for payment and for the full amount stated, including the postage and packaging.

BOOKINGS & RESERVATIONS

The restaurant at Deluxe Diner is open from the following times

  1. Monday Closed
  2. Tuesday 10:00 am – 9:00 pm
  3. Wednesday 10:00 am – 9:00 pm
  4. Thursday 10:00 am – 9:00 pm
  5. Friday 10:00 am – 10:00 pm
  6. Saturday 9:00 am – 10:00 pm
  7. Sunday 9:00 am – 9:00 pm

We can seat up to 100 guests in order to ensure that you receive the best level of service from us, we do ask that once you have secured a reservation at a particular time that you adhere to that time. We strongly recommended that Large groups reserve a table in well in advance by contacting the team directly where we will issue an agreement in writing of terms and conditions, pricing, deposits etc to be signed by both parties.

Tel: +64 (06) 7575300
Contact: Reservation  or General Contact Us

If a reservation is made then the table is yours for the whole of service and we do not normally ask you to vacate a table. However, should you arrive more than 30 minutes after your booking time without fore warning, then you may lose your table to another group.

We would respectfully ask that you are ready to be seated at the time of your reservation. Should you arrive after your booking time, we may need to hold you back to a later time to ensure the best possible level of service to all our guests.

It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team.

Tables are allocated on the day by the restaurant team and although we will do everything we can to allocate a table in your preferred area of the dining room, we cannot always guarantee this

CANCELLATION POLICY

The restaurant’s continued viability relies on reservations being honored by our customers, and adequate notice being given of any changes or cancellations. Accordingly, the following applies:
  1. We reserve the right to charge a cancellation fee for any booking that is cancelled, or if numbers are reduced without prior notice.
  2. For all small bookings, you must notify us of a cancellation or any changes to the number of guests at least 2 hours prior to your booking.
  3. For all large bookings, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.
  4. Deluxe Diner reserves the right to charge a cancellation fee of $10 per person for any bookings changed or cancelled within this 24 hour notice period.
  5. The cancellation fee reflects the cost incurred by Deluxe Diners terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.
  6. We will notify you if any cancellation fee is applied.
  7. Any bookings which fail to turn up without any prior notice, will also incur a $10 per person fee.
  8. Where possible, the Deluxe Diner team will actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.