TERMS & CONDITIONS

Updated: April 2021

GENERAL

This website (“Website”) is operated by Deluxe Diner Limited (NZBN: 9429051446857) at 36 Leach Street, New Plymouth Central, New Plymouth, 4310, New Zealand.

Please carefully review these Terms and Conditions (“Terms of Use”) and the Privacy Policy, all of which collectively govern your use of and access to the Website, Instagram (@deluxedinerNP) and Facebook (@deluxdiner) channels and any other social media channels operated by Deluxe Diner (“Social Media Channels”), the Deluxe Diner loyalty application (“Deluxe Diner Rewards Program”) and any content, data and information contained therein.

Your use of any portion of this Website, our Social Media Channels and the Deluxe Diner Loyalty App constitutes your unconditional acceptance of these Terms of Use as amended or supplemented from time to time. In addition, your access and use of the Social Media Channels that we use will be subject to the terms and conditions and privacy policies of the companies that operate the relevant social media platforms.

To the extent that there is any inconsistency or conflict between these Terms of Use and our Privacy Policy, the Privacy Policy will override these Terms of Use. If you do not agree to these Terms of Use and Privacy Policy, you are not permitted to use or access this Website, any of our Social Media Channels or the Loyalty App.

Deluxe Diner reserves the right to change, modify, amend and/or update these Terms of Use at any time with or without prior notice. Any amendment will be effective immediately upon being posted on this Website and to the Deluxe Diner Loyalty App. Your use of the Website, any of our Social Media Channels or Deluxe Diner Loyalty App following any such changes, modifications, amendments and/or updates constitutes your unconditional agreement to be bound by these Terms of Use as amended. You are responsible for reviewing these Terms of Use each time you use or access any portion of this Website, any of our Social Media Channels or the Deluxe Diner Loyalty app.

LOYALTY APP

You have the opportunity to earn and redeem points, rewards by registering through the Deluxe Diner Rewards App or at www.deluxediner.co.nz/loyalty (“Rewards Page”).

Earn 1 reward point for every dollar you spend at a Deluxe Diner restaurant.
Only 1 redemption per loyalty rewards app user per payment. No multiple redemption’s allowed.
Deluxe Diner Rewards points can not be used in conjunction with any other offer, promotion, voucher or discount.
Reward points are collected by being a registered Deluxe Diner rewards user and logging in when dining at Deluxe Diner, on payment of your bill in Deluxe Diner you will be accredited the appropriate points in your account.
Points are only calculated on the final transaction value after Tax or other discounts & reductions are applied. Discounts include, but are not limited to, star of the Day vouchers, $10 Community Vouchers.
- When a reward is redeemed, any remaining points in the transaction are automatically added to the account which is making the redemption. These points are non-transferable between accounts.
Points cannot be accumulated in conjunction with any other third party promotions, including but not limited to Booking services.
Rewards Points expire after 1 year unless you earn more points by spending in house @ Deluxe Diner or claim points
The Rewards sign up Bonus is limited to 100 points on sign up per email or device. If you or someone else has already signed up to Our rewards program on the device, you will not receive a further reward.
Free signup reward can only be redeemed Immediately.
Deluxe Diner rewards points are earned through accumulating rewards points in the Deluxe Diner rewards program in accordance with these Terms of Use.
Deluxe Diner rewards may be spent on purchases of approved rewards listed in your account at Deluxe Diner restaurant. Each Deluxe Diner reward point will be treated as having a value per reward product earned when redeemed at a Deluxe Diner Restaurant. You can track your Deluxe Diner rewards points balance as you earn and spend Deluxe Diner rewards points through logging in to the Loyalty Page.
Deluxe Diner Rewards cannot be exchanged for cash or used to purchase vouchers or Deluxe Diner Gift Cards. The maximum value of Deluxe Diner rewards points that may be redeemed on a single visit is the value of 1 reward of your choice no points will be earned on rewards. This limit may be modified at any time.
Deluxe Diner Rewards points are not eligible to be earned from the purchase (loading) of a gift card. Only when these gift card’s are spent can points be earned.
Deluxe Diner reward points expire 12 months after the date of issue.
Additional rewards may be given for registering through the Deluxe Diner Rewards App, achieving status levels, liking on Facebook and birthdays. These additional rewards are subject to change without notice. See the Deluxe Diner rewards App for the latest reward offers.
When you earn a reward you’ll receive a coupon code. Show it to the cashier next time you dine at a Deluxe Diner restaurant to receive your reward discount.
Expiry dates for rewards may vary and a reward cannot be redeemed after the expiry date specified on the reward.
You can earn points throughout normal business hours.
Deluxe Diner rewards points cannot be earned on Uber Eats or any other delivery services.
Deluxe Diner Rewards points are not able to be earned or redeemed on Deluxe Diner online store.

Please note that Deluxe Diner reserves the right to modify or amend this loyalty rewards programme at any time without notice, including the types of rewards that are available, requirements relating to tier status and the types of tier status, rewards points earning rates and the redemption levels for rewards.

Deluxe Diner will not be liable for any loss of or inability to earn and redeem rewards points due to technical difficulties or the system being offline for any reason.

VOUCHERS & PROMOTIONS

COMMUNITY VOUCHER PROGRAM

We give out hundreds of vouchers to the community every year and we love that we can make a difference to those groups who need it. Please read the Terms and Conditions below.

STAR OF THE DAY VOUCHERS

STAR OF THE DAY VOUCHERS are valid for 1 kids combo’ set menu . They can be redeemed for the ‘Kids‘ set menu only.
Vouchers received as part of the Deluxe Diner star of the day promotion are valid and redeemable all year.
Only one star of the day voucher to be used per table booking if you have more then 1 and the booking is large enough you may be able to negotiate with the floor manager prior to dining with us. Please ask when booking.
Star of the day vouchers are for children 12 and under you may be asked for proof of age
Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
Vouchers are dine in only and cannot be used for takeaways
Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
Full regular voucher Terms & Conditions also apply, as below.
A star of the day voucher can only be redeemed with an adult spending $25 or more in house

COMPLIMENTARY VOUCHERS

Vouchers received as part of the Deluxe Diner community support program are valid and redeemable all year.
Only one complementary voucher to be used per table booking if you have more then 1 and the booking is large enough you may be able to negotiate with the floor manager prior to dining with us. Please ask when booking.
Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
Vouchers are dine in only and cannot be used for takeaways
Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
Full regular voucher Terms & Conditions also apply, as below.

GENERAL VOUCHERS

All vouchers are to be redeemed in New Plymouth Deluxe Diner only.
All postage of vouchers are to NZ addresses only.
All vouchers are valid for 12 months from the date of sale. Expired vouchers may be negotiated with the Duty Manager at the time of booking.
Vouchers can be used as full or part payment on goods and services at Deluxe Diner Restaurant in New Plymouth. Purchases made with vouchers are not refundable in cash.
Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
All vouchers must be presented by the bearer on arrival at Deluxe Diner restaurant and must be mentioned when booking.
Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
The company reserves the right to amend these terms and conditions without prior notice.
For technical queries regarding the website, shopping cart or receiving the vouchers please use our contact page. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification.
For voucher queries relating to the menus, restaurants or bookings please call 06-7575300 or find the restaurant direct here.

For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from Deluxe Diner website (www.deluxediner.co.nz) and include monetary vouchers, complimentary vouchers and star of the day vouchers.

REFUNDS

Should you be unhappy with your vouchers, please return the Unused voucher/s within 30 days from purchase date with proof of purchase, we will match them with in our system and validate that they are valid and unused, we will then refund direct to your nominated NZ Bank account.
To request a refund, please call +64 (06) 7575300 to report the problem and then post the vouchers to Deluxe Diner Vouchers, 36 Leach Street, New Plymouth 4310, Taranaki, New Zealand. The refund will be made to a New Zealand bank account for the full amount stated on proof of purchase documentation, including the postage and packaging.

BOOKINGS & RESERVATIONS

The restaurant at Deluxe Diner is open 7 days from 9AM to 8PM, excepting Monday Public Holidays and Christmas Day

We can seat up to 100 guests in order to ensure that you receive the best level of service from us, we do ask that once you have secured a reservation at a particular time that you adhere to that time. We strongly recommended that large groups reserve a table in well in advance by contacting the team directly where we will issue an agreement in writing of terms and conditions, pricing, deposits etc to be signed by both parties.

Tel: +64 (06) 7575300 Email: contact@deluxediner.co.nz

If a reservation is made then the table is yours for a set time duration based on the size of your table, and we may ask ask you to vacate a table based on the next booking assigned to the table. However, should you arrive more than 30 minutes after your booking time without fore warning, then you may lose your table to another group.

We would respectfully ask that you are ready to be seated at the time of your reservation. Should you arrive after your booking time, we may need to hold you back to a later time to ensure the best possible level of service to all our guests.

It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team.

Tables are allocated automatically by our booking system but we may although we may be able to change your table to specific table in your preferred area of the dining room, we cannot always guarantee this.

CANCELLATIONS

The restaurant’s continued viability relies on reservations being honored by our customers, and adequate notice being given of any changes or cancellations. Accordingly, the following applies:

We reserve the right to charge a cancellation fee for any booking that is cancelled, or if numbers are reduced without prior notice.
For all small bookings, you must notify us of a cancellation or any changes to the number of guests at least 2 hours prior to your booking.
For all large bookings, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.
Deluxe Diner reserves the right to charge a cancellation fee of $10 per person for any bookings changed or cancelled within this 24 hour notice period.
The cancellation fee reflects the cost incurred by Deluxe Diners terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.
We will notify you if any cancellation fee is applied.
Any bookings which fail to turn up without any prior notice, will also incur a $10 per person fee.
Where possible, the Deluxe Diner team will actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.